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SETUP - Setup and Configuration

    How do I change my email address?
    I want my customers to go to a Thank You page when they are done ordering. How can I do that?
    What is the difference between Auth Live and Non-Auth Live?
    How do I determine whether Auth Live or Non Auth live is best for me?
    How can I accept orders from outside the United States?
    How do I give a customer a discount?
    How do I connect the eOrder Form to my website?

PRODUCT - Product Related Activities

    How do I delete products from my eManager?

ORDERS - Orders and Transactions

    How do I modify an order?
    How do I cancel an order?
    How do I issue a credit to my customer's credit card?
    I placed an order using the eTerminal and now I can't find it. Where is it?
    How do I find the credit card information for a customer that has previously ordered from me?
    What can I use as a shipping invoice or receipt?
    What is Auto-Batch?
    Can I turn off Auto-Batch?
    How can I control when orders are batched?
    How do I check to see if I have new orders from eManager?

DATABASE - Searching/Viewing Database Records

    How Do I Edit My Product Database?

MERCHANTACCTS - Merchant Account Topics

    I set up my order form to accept American Express. But it's not working. What is going on?
    I set up my order form to accept Discover. But it's not working. What is going on?



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